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New: Fulfillment Services

Simple U.S. Order Fulfillment
for Small Businesses

Store your products at our Florida location. We receive, organize, pick, pack, and ship your customer orders — without complicated 3PL contracts.

Start Fulfillment How It Works
Florida location No minimums Most payment methods accepted

Everything in one place

Inventory receiving
Bin storage
Pick & pack
Order shipping
Returns handling
Shopify + eBay
No setup fees · No monthly minimums

MySmartMailbox gives your business a real U.S. presence — mail, packages, returns, and fulfillment from one Florida location.

Choose the right service

Package Forwarding or Fulfillment?

The easiest way to choose is by the name on the incoming shipment and what you need us to do after it arrives.

Your name or your company name

Choose Package Forwarding

Packages arrive addressed to you or your own business. We receive each package, notify you, and follow your instructions to store, photograph, consolidate, or forward it.

Explore Package Forwarding
Our warehouse receiving name

Choose Fulfillment

Inventory arrives using our approved warehouse receiving instructions. We assign it to your account and SKUs, store it, and pick, pack, and ship orders to your customers.

Explore Fulfillment
Who it's for

A Real U.S. Fulfillment Partner — Without the Big 3PL Headache

Whether you're entering the U.S. market from abroad or outgrowing your garage, we give you simple fulfillment without complicated contracts. Built for small sellers, startups, and growing online businesses.

International sellers

Enter the U.S. market with a local presence. We hold your inventory and ship to your American customers — no U.S. company required, just valid documents and a payment method.

Domestic small sellers

Outgrowing your spare room or garage? Free up your space and your time. Send us your stock and let us pack and ship your orders while you focus on growing.

How it works

From Our Shelves to Your Customer's Door

A simple flow you can track online every step of the way.

1

Send your inventory

Ship your products to our Florida warehouse at your assigned address.

2

We receive & bin it

We log your stock into organized bins. You see every item in your online dashboard.

3

We pick, pack & ship

When orders come in, we fulfill them quickly with tracking on every shipment.

4

We handle returns

Returned items are inspected and restocked or flagged — all reflected in your inventory.

Transparent pricing

Simple Rates. No Setup Fees. No Monthly Minimums.

Pay only for what you use. Every fee is listed right here — the same honesty you get on our mail plans.

No setup fees. No monthly minimums. Start small and grow with us.

Storage

Standard bin$5/mo
Large bin$10/mo
Inactive 180+ days+$10/bin/mo

You're only charged for bins that hold your stock.

Order Fulfillment

Up to 100 orders/mo$2.75/order
101+ orders/mo$2.50/order

Pick, pack & handling per order. Volume pricing kicks in automatically.

Add-on Services

Repackaging/relabeling$1.00/unit
Plain outbound packagingHandling + materials
Bring your own label$3/label
SKU space agreement · up to 10 SKUs / 90 days$25
SKU space agreement renewal · 90 days$15

Products must arrive properly packaged and labeled. Plain outbound packaging is available for a small handling fee plus the actual cost of the box, mailer, and packing materials. Branded packaging must be supplied by the client. Repackaging: $10 minimum per batch. BYOL is charged in addition to pick & pack.

Returns

Per returned item$5/item
Restock to inventoryIncluded

We inspect, restock resellable items, and flag damaged ones.

Debit & credit cardsPay with major cards.
Bank accountUse a connected bank payment method.
CryptocurrencyCrypto payments available for eligible accounts.

Shipping is billed at our discounted carrier rates — or bring your own label and use your own account.

We currently accept small parcel and bin-based inventory only. We do not accept pallets at this time.

Integrations available
Capabilities

Everything your small operation needs

A complete fulfillment toolkit, managed from one online dashboard with Shopify and eBay integrations available.

Inventory receiving
Bin-based storage
Pick & pack
Customer order shipping
Returns handling
Bring-your-own-label option
Real-time online dashboard
Shopify and eBay product and order sync
Getting started

Up and running in four steps

Starting is easy. A quick review keeps our warehouse secure and our service reliable for every customer.

1

Create your account

Sign up free and log in to your dashboard.

2

Complete onboarding

Add your business info, a payment method, your documents, and sign the service agreement.

3

We review & approve

Our team reviews your application and activates your fulfillment account.

4

Send your inventory

Ship us your stock and start fulfilling orders.

A valid payment method and required documents are needed to activate fulfillment. We currently specialize in carton and bin storage (no pallet storage yet) — perfect for small and growing sellers. Full details are in our Fulfillment Terms & Conditions.

Before sending inventory

A few basics before products arrive

Before inventory is accepted, every fulfillment client must complete basic onboarding.

  • Valid payment method on file
  • Signed fulfillment agreement
  • Product declaration
  • Inventory ownership confirmation
  • Business or identity verification
  • Inbound shipment notification

Inventory sent without prior approval may be refused, delayed, or subject to additional handling fees.

Questions

Fulfillment FAQ

Do I need a U.S. company? +
No. We serve international sellers as well as domestic ones. You'll need valid identification documents and a payment method to activate your account, but a U.S. company isn't required.
Do you accept pallets? +
Not at this time. We currently accept small parcel and bin-based inventory only.
Is there a monthly minimum? +
No. Our fulfillment service is designed for small and growing sellers. There are no monthly minimums and no long-term contracts.
How do I get my inventory to you? +
Once your account is approved, you'll receive your assigned Florida warehouse address. Ship your products to us and we'll receive, count, and bin them — then they appear in your online dashboard.
Should I choose Fulfillment or Package Forwarding? +
Choose Package Forwarding when incoming packages use your personal or company name and you want each package handled on request. Choose Fulfillment when inventory is sent under our warehouse receiving name and you want us to manage SKUs, storage, customer orders, and returns.
What happens if my inventory does not sell? +
Regular bin storage applies. Inventory with no sales activity for 180 days may be billed as inactive inventory.
What happens if I stop paying? +
Fulfillment services may be suspended, inventory may be placed on hold, and unpaid inventory may eventually be considered abandoned under our Terms & Conditions.
Do I need to sign an agreement? +
Yes. All fulfillment clients must agree to our fulfillment terms before sending inventory.
Is my inventory insured? +
Inventory is not insured by MySmartMailbox unless agreed to in writing. Clients are responsible for their own inventory insurance.
Can I use my own shipping account? +
Yes. You can bring your own shipping label and use your own carrier account, or use our discounted USPS, UPS, FedEx, and DHL rates — whichever works best for you.
Do you integrate with Shopify or eBay? +
Yes. Approved fulfillment customers can connect Shopify and eBay so products and orders can sync into the fulfillment dashboard.
How long does approval take? +
After you complete onboarding (business info, payment method, documents, and signed agreement), our team reviews your application and activates your account. We aim to review applications promptly.

Ready to Bring Your Products to the U.S.?

Start small with simple storage, returns, and order fulfillment from our Florida location.

Start Fulfillment